All returns must request an RMA number prior to being shipped to EHParts. Returns received without proper RMA documentation cannot be accepted. Please click here to request an RMA number.

Once you submit an RMA request, our customer service team will notify you by e-mail about what to do next.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Manufacturer:	Philips
Product Numbers:	313815864971, 31381036017.1
For TV models:	Philips 32MF231D/37 Philips 37MF231D/37

Philips 313815864971 Keyboard Controller (31381036017.1)