Help Center

Frequently Asked Questions

EH Parts is a parts supplier located in Ontario, Canada. We stock replacement TV parts for almost all makes of TVs. We sell our parts to repair shops, depots, and do-it-yourselfers who like to fix their own TVs.

Where are you located?

We're located in St.Thomas, Ontario, Canada.

Do you offer any technical support?

Absolutely! We have trained and certified staff to help you with almost any question you may have. We know diagnosing a broken TV can be tricky at times, that’s why our emails are answered by trained and certified technicians who can help you determine if the replacement part you’re interested in is the solution to your TV troubles. Our emails are also answered by our web support team to help you with any troubles or questions you have about shipping, payment or anything else!

Do you offer discounts to repair shops?

Yes! Repair shops may be eligible for special pricing on all parts available. If you’re a repair shop and interested in repair shop pricing, get in contact with us through email to obtain a unique discount code for your shop. This code can be used anytime at checkout to receive a discount repair shop price.

Do you price match?

Yes! Price matching is done on a case by case basis, just e-mail us the link to the product you're interested in and we'll get back to you shortly!

Where do you get your parts?

Our parts are harvested from new TVs that had experienced screen damage when being shipped. All parts are in 100% working order and harvested by certified technicians.

Do I need a customer account to order?

No. If you don't feel the need to register, just use guest check out when confirming your order.

How long does it take for you to reply to an e-mail?

On business days between the hours of 8-5pm we have an average wait time of just 30 minutes to reply to e-mails.

Returns & Warranty

Are parts covered under warranty?

Yes! All parts have a 30-day warranty. Any part that malfunctions within this 30 day period are eligible for replacement or refund. Parts outside this 30-day period cannot be returned. Parts that have malfunctioned as a result of the customer's actions are unfortunately ineligble for warranty exchange.

Is there a restocking fee for returns?

Returns within 30-days of purchase are subject to a 30% restocking fee and must be in original and unopened condition. Warranty-returns are not charged restocking fees.

What is the return policy?

Returns are only accepted within 30-days of purchase and are subject to a 30% restocking fee. Returns must be in original and unopened condition. Purchases outside this 30-day period cannot be returned. The customer is responsible for shipping back to EH Parts.

The following are non-returnable items:
Gift Cards
Cables (power and LVDS)
Rebuild services
Manuals
Software

How do I return an item / warranty claim?

All returns must request an RMA number prior to being shipped to EHParts. Returns received without proper RMA documentation cannot be accepted. Please click here to request an RMA number.

Once you submit an RMA request, our customer service team will notify you by e-mail about what to do next.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Payment & Shipping

What payment methods are accepted?

We accept major credit cards, PayPal, and Apple Pay to ensure all our customers have a great checkout experience. Payment details are entered during checkout on a secure and encrypted web page to make sure all your information is safe. No credit card information is ever stored on our servers. Most payments are processed immediately.

Do you accept international orders (outside North America)?

Yes we do! We ship world-wide.

How will my order be shipped?

Canadian orders are shipped via Canada Post. United States orders are shipped with USPS. International orders are shipped with local postal companies. Shipping cost varies depending on the shipping service you select as well as the package weight and dimension.

How long will it take to receive my order?

Once your packaged is shipped you will be e-mailed a tracking number. If your order is made between the hours of 8-4pm (eastern) time Mon-Fri, your package is usually shipped within a few hours.

The time it takes to receive your package after it leaves us depends on the shipping company and how busy the season is. Typically our Canadian customers receive their orders in 1-3 days, US customers 2-5 days, and international customers 5-7 days.

All orders come with a tracking number so you can view your package in real-time.

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